Managed IT Support

Managed IT Support

Free IT Review?

Do you know if your backup is reliable or your disk redundancy is functioning?  We are currently offering a free, no obligation IT review.  You may be entirely happy with your current situation or you may have experienced problems recently which you feel could have been avoided.

Either way our no obligation review can help you understand the strengths and potential weaknesses in your IT infrastructure.

Find out more about our Free IT Audit

Managed Services

Based on our experience, built on many years supporting IT critical business environments, CJ Systems Limited have developed our Managed Services Support packages to ensure that we can match our client’s business requirements.

The key to maintaining the stability and functionality of your IT infrastructure is to have a reliable and proactive support arrangement in place.  CJ Systems have the ability to connect to your servers and users remotely within a few minutes of a support call being logged.

Using our Server Agent we are aware of and fix the majority of problems before you even know about them.  In the unusual event that we would have to attend site to resolve an issue, we would plan to do so the same day.

Our Commitment to Quality

CJ Systems provide high quality, flexible outsourced PC, Server and Network support for businesses throughout the South West.  Our Services are based on an ethos of absolute quality, genuine expertise and customer service that clients know they can rely upon.

From flexible pay-as-you-go services to affordable fixed price contracts, we’ve got a support mechanism to suit all.  We deliver IT systems and strategies that meet real business needs, while our support management helps you keep doing what you do best, running your business.

Our Experience in IT Solutions & Services
CJ Systems have been in business since 2010, yet collectively we have well over 25 years experience providing IT solutions to businesses.

Our client base varies from companies with 1 or 2 people working in a home office to a £20m turnover multi-site organisation with nearly 200 employees.  The huge spectrum of systems and solutions we provide and manage, both on-premise and in the cloud means that we have the broad knowledge and experience to find the right solution for any business.

We like to believe that we bring a fresh outlook to the IT support sector that is focused on the client at all times.

Proactive Monitoring of your IT Systems
In 2014 we invested heavily in our core tool set that allows us to monitor and provide proactive support to our customers.  All devices are now monitored on heartbeat meaning that the second a service falls outside of its designed threshold we are made aware of it.  This enables us to jump on and fix potential problems instantly and often before our customers are even aware of it.

Our MSP platform allows us to monitor and manage all aspects of your IT infrastructure from one place.  This makes your support quick and easy no matter which technician answers the phone.

Our Industry Leading Accreditations
CJ Systems Limited are a fully accredited Microsoft Small Business Specialists, Microsoft Cloud Partners, Citrix Silver Solutions Partner, Microsoft Solutions Partner as well as Cisco, VMware, Draytek, Dell, HP, Google, Sophos and many other service partners.

Our relationships with these organisations have been established over many years, and we liaise closely with both organisations at a technical and senior management level.

100% client retention from inception
We very proudly hold a client retention of 100% since we started in 2010, which speaks volumes about the quality of service we provide our customers, but if you still need convincing read what our customers say about us and our service.

Read our testimonials

Our Support Packages

CJ Systems

  • Care
  • Only £19
  • Unlimited telephone and remote support
  • Unlimited remote server support
  • System audit to document architecture
  • Server Agent for 24×7 proactive monitoring
  • Get a custom quote

CJ Systems

  • Complete
  • Only £28
  • Unlimited telephone and remote support
  • Unlimited remote server support
  • System audit to document architecture
  • Server Agent for 24×7 proactive monitoring
  • PC Agent for 24×7 proactive monitoring
  • Anti-Virus protection per device
  • Get a custom quote

Office365

Office 365 Support, Setup and Migration Services

Why use a partner like us?

CJ Systems are a certified Microsoft Cloud partner, which means we have passed exams and are fully qualified to advise and supply the right services for your company.

Furthermore we can provide a completely free 30-day trial of any Office 365 service or to talk about how we can prepare for, and guide you through, the move to Office 365.

We also recognise that for varying reasons (such as data storage location, data privacy concerns or physical accessibility) Office 365 might not be a suitable solution for your business.  We therefore also provide UK-based hosted email and hosted file storage from as little as £4 per month.  If your requirements would be better met with this type of solution then get in touch to discuss in more detail.

Office 365 – Why?

With Office 365 you can work smarter and more efficiently by accessing your data from anywhere, any time giving you the flexibility to work when and where suits you.  Costs can be reduced with a predictable, flexible monthly pay-as-you-go pricing model. Furthermore reliability is improved with Microsoft’s 99.9% availability guarantee.

As a certified Microsoft Cloud Partner CJ Systems have the recognised skills and backing to help your business realise the benefits of Office 365.  CJ Systems have the experience required to guide your business through the migration to Office 365, and continue to support you on an on-going basis.

The benefits

Accessibility
Anywhere access to cloud-based email, web conferencing, file sharing and Office apps at a low predictable monthly cost.
Familiarity
Microsoft Office 365 lets you work seamlessly with the programs you know and use most including Microsoft Outlook, Word, Excel, and PowerPoint.
Collaboration
Conduct online meetings including audio, video and screen sharing. Keep in touch with colleagues and friends with Instant Messaging. Create sites to store, share and simultaneously edit documents with your colleagues, and avoid the muddle of multiple versions of the same document.
Manageability
Control your computing devices, and present a consistent interface across your entire workforce. Scale up or down in line with your business requirements.
Future Proof
Microsoft Office 365 gives you access to the very latest technology, regardless of your size and without the need for significant investment, for a manageable monthly per user fee.

Hosted Desktops

Hosted Desktops by CJ Systems

What does it cost?

CJ Systems Hosted Desktop

  • per user / per month
  • Only £25
  • Windows 7/8 style desktop
  • Hosted Desktop Web Access
  • Anti-virus, anti-spyware, IPS firewall
  • 20GB Storage per user
  • 1GB Memory per user
  • 1vCPU per user
  • Encrypted Data Backup and Replication
  • SLA – 99.9% uptime
  • UK ISO-27001 Certified datacentres
  • Hosted Desktop Web Access
  • 24/7 UK based technical support
  • Fully managed migration services

What is a Hosted Desktop?

A Hosted Desktop, also known as Virtual Desktop enables remote working with constant access to all your data and applications any time and from anywhere.  From any connected device you can log onto your Hosted Desktop and the experience is exactly the same irrespective of the device that you’re using.

The Hosted Desktop will look and feel exactly the same as a standard Windows PC yet it is hosted in the cloud on secure UK data centres leaving you safe in the knowledge that your files are secure and backed up with excellent IT support available.

Benefits of Hosted Desktop

For the end-user the experience of using a hosted desktop with CJ Systems is identical to that of a desktop PC – it looks, feels and behaves exactly the same.

Your virtual desktop appears as if it was running locally on your machine and is delivered to you in exactly the same way regardless of where you are working, whether this is in the office on a PC or Mac, at home on a laptop or tablet or on the move with a smartphone.a Thin Client.

Work from anywhere
Access your data and applications from anywhere at any time with an Internet enabled device such as laptop, PC, tablet or even phone.
Unify your Office IT
No matter where your offices are or how many offices you have, all your staff will work with the same data and applications at the same speed.  This ensures a uniformed IT and unrivalled collaboration.
Reduce your IT costs
There is no need for expensive IT Server hardware, anti-virus software, licence renewals and IT support.
Improve your Carbon Footprint
Save on energy bills and reduce your carbon footprint.  A standard server costs on average £94 per annum on electricity.  You could save a further £60 per annum per PC by replacing your PCs with a Thin Client Device.
IT support
We have a fully compliant help desk and team ready to become your outsourced IT department.  You will no longer have to worry about software updates, replacing outdated hardware and dealing with day-to-day IT issues.
Security and reliability
We take both physical and virtual security very seriously. Our data centres have security teams on site 24×7 and are closely monitored using both internal and external CCTV. Data centre access is restricted to a very select number of named staff who are required to have appropriate security clearance and secure fobs to gain access.

All data is safeguarded behind a multi-layered firewall, backed up regularly and stored offsite.

Business continuity
Our backups and replication ensure that in the event of a disaster your business can continue as normal.

All our hardware is completely protected from fire, floods and any other potential disasters. Our fire prevention system is connected to the emergency services and utilises a VESDA smoke detection system. In the unlikely event of fire, the data centre is sealed and the FM200 Fire Suppression System fills it with gas to quickly extinguish the fire without damage to any equipment.

Get a bespoke quote now

Web Design

Web Design and Development

Web Design by CJ Systems

CJ Systems develop Responsive, Functional and Easy to Manage websites.  We’re a strong believer in the power of Open Source developing websites with WordPress, PrestaShop, Oscommerce, Joomla and many other great frameworks.

Our Skills

Content Management
100%
Bespoke Design
100%
E-commerce
100%
SEO
100%

Our Previous Work

  • WordPress Design and Development for NASOP based in Altrincham.
  • Joomla Design and Development for West Carpentry based in Taunton, Somerset.
  • Joomla Bespoke Development for Taransay Print based in Taunton, Somerset.
  • Joomla Design and Development for Rexquote based in Taunton, Somerset.
  • WordPress Design and Development for Performance Driven based in Taunton, Somerset
  • WordPress Design and Development for Oak and Iron based in Axminster, Devon.
  • WordPress Design and Development for Natural Beauty based in Taunton, Somerset.
  • WordPress Design and Development for Multi-band based in Taunton, Somerset.
  • WordPress Design and Development for IP Office based in Exeter, Devon.
  • WordPress Design and Development for Holland Park Villa based in Orlando
  • Oscommerce Deisgn and Development for Hawks Photo Video based in Taunton, Somerset.
  • WordPress with Ecommerce Development for Fritz’s Bits based near Wellington, Somerset.
  • HTML and CSS Design and Development for Crown Water based in Ascot, Berkshire.
  • WordPress Design and Development for County Town Lettings based in Taunton, Somerset
  • WordPress Design and Development for AFM Photography based in Gillingham, Dorset.
  • WordPress Design and Development for AES Southern based in Tiverton, Devon.

Network Cabling & Site Wifi

Network Cabling and Site Wifi

Office Moves

Relocating a business is often a challenging and stressful time and one of the most crucial components is the seamless transfer of IT and telecommunications systems.

Organisations are under pressure during office moves to minimise lost productivity and ensure the transition happens as quickly and as smoothly as possible.

Working with your in house team we can survey your new office and test any existing data lines to make sure that you have the correct data and power connections in the correct places and that you have the telephone and broadband lines installed. If not, we can quote for any additional work that is required to accomplish this, data cabling we would quote for ourselves, power and telecom/broadband installations via our partners.

We provide an office move service which includes;

  • An initial audit of both sites to check that everything needed is in place and ready for the move
  • We will disconnect all cabling, systems and equipment and manage the moving of the equipment to the new site
  • We will reconnect and rebuild all cabling, systems and equipment in the new site
  • We will carry out all necessary testing

We have a vast amount of experience in planning, managing and implementing the relocation of IT systems; each move is different and we can tailor a plan to suit you, whether it is a small office move or relocation on a much larger scale.

Contact us to discuss your requirements

Network Cable Installations

CJ Systems offer a complete cabling service throughout Somerset and Devon and pride ourselves on the level of service we provide to our clients.

IT cabling is the foundation stone of your network and should be of the highest quality. Copper cabling, Fibre Optic cabling and Wireless systems work hand in hand to provide a resilient network as long as they are correctly designed and from reputable manufacturers.

As Copper and Fibre Optics often work hand in hand within a network ask yourself this – “Can my installer install both fibre and copper, if not why not?”

Testing is a vital aspect of any copper or fibre installation, we always test our installed copper and fibre optic cabling to the appropriate standards (this test equipment is a significant investment), we keep electronic copies of these tests indefinitely, and they are available for you to view at any time. If your installer cannot offer this service you may wish to ask “why not?”

Correct, simple to understand and accurate labelling is also vital. Systems should be labelled so anyone with basic common sense can easily understand how the numbering system works, there should never be duplicate numbers anywhere on a system. The labels should also be indelible and printed, NOT hand written in pen or pencil.

Good connections and accurate labelling are essential for a reliable and maintainable network.

Wireless Networks

We can install a wide range of wireless networks from high level controller based systems such as Cisco Meraki,  Extricom and Aruba Instant to SOHO devices such as Draytek.  Our preferred product ranges are manufactured by Cisco, Aruba, Extricom, Netgear ProSafe and Draytek.

We arrange a site visit to discuss with you what your requirements are and how you want to use the wireless and importantly, what your expectations are. This, to a certain extent, will dictate which system is suitable for you. There would be no point in selling you a top of the range system if all you need are a couple of “hot spots” for mobile devices, a Draytek system may be suitable, but by the same token if you needed high bandwidth for application hungry systems we would recommend one of the high level systems such as Aruba Instant or Extricom, it is “horses for courses”.

We do not install low end access points such as you would use at home as these invariably prove to be incapable of giving good reliable service in a commercial/education environment.